At british-iptvuk.com, we believe in the quality of our products and services. Our primary goal is your satisfaction, and we work diligently every day to ensure that you have a seamless experience. However, we understand that issues may arise, and we are committed to addressing them with transparency and fairness. Below is our refund policy.

1. Refund Eligibility

1.1 Full Refund:
If you are not satisfied with your purchase or encounter an issue that makes the system unusable and we are unable to resolve it within 48 hours, we will happily refund you. Refunds can be requested within 72 hours of the purchase date. Requests made after 72 hours will not be eligible for a refund.

1.2 Partial Refunds:
Refunds requested after the initial 72-hour period but during the active subscription period may be partially refunded based on the subscription time used. Our support team will contact you to resolve any refund requests.

1.3 Refund Timeline:
Refunds will be processed within 20 to 90 business days, depending on the payment processor. We strive to initiate the refund as quickly as possible upon receipt and verification of the request, but please note that delays are out of our control due to payment processing timelines.

2. How to Request a Refund

To request a refund, please follow these steps:

• Include your order ID in the subject line with the title: “Request a Refund.”
• Describe the issues you are facing and provide a reason for the refund request.
• In some cases, we may ask for additional proof or information to understand the issue better.
• You will receive a response from us explaining our findings and decision regarding the refund request, ensuring full transparency.

Send your refund request to [email protected].

3. Conditions for Refunds

3.1 Technical Support Requirement:
Refunds for technical issues will only be processed if you have allowed us to assist you adequately in resolving the problem. If we are unable to resolve your issue within 48 hours of receiving your support request, we will provide a refund.

3.2 72-Hour Refund Period:
Refund requests must be submitted within 72 hours of your purchase. After this period, no refunds can be issued, except in cases where our service is unusable for more than 48 hours due to issues caused by us.

3.3 Credit Card Refunds:
Refunds for credit card payments will generally be processed and credited back to your account within 20 to 31 business days. In some cases, processing may take up to 90 days. british-iptvuk.com is not responsible for delays caused by third-party payment processors.

4. Exclusions from Refunds

We will not issue refunds or partial refunds in the following cases:

• User Setup Issues:
  If the user is unable to set up their box, device, or system, we will provide the best support available. However, we cannot issue a refund for setup issues as we cannot be responsible for external hardware or device-related problems beyond our predefined setup steps.

• Temporary Channel Issues:
  Certain channels may occasionally experience freezing, buffering, or may not work. These issues are typically temporary and can be caused by various factors, including:

  • Internet fluctuations on the customer’s side.
  • Problems with the customer’s device or setup.
  • Issues with the customer’s internet service provider (ISP).
  • Temporary issues on our server side.

Since these problems are usually temporary, refunds will not be issued for them. Our engineers are continuously working to resolve such issues.

• Change of Mind:
  Refunds will not be issued if the customer changes their mind after purchasing or decides to opt out without any technical issue or problem with the service.

5. Compensation for Extended Outages

In cases where you cannot access your IPTV subscription for more than 48 hours due to an issue caused by us, we will fully refund the package price or extend your subscription to account for the lost time. Additionally, we may offer a bonus to compensate for the inconvenience, which will be negotiated on a case-by-case basis.

6. Contact Information

If you have any questions about our refund policy or require assistance, please reach out to us at:

Email: [email protected]
Website: https://british-iptvuk.com/